0xe00086cc Backup Exec < 2024 >

Running an outdated Remote Agent for Windows Servers (RAWS) on the target machine causes communication conflicts.

Windows Power Management settings putting network adapters or USB controllers to sleep during long backup windows. Step-by-Step Troubleshooting Guide

If it fails, check your or hardware firewall settings. 3. Check for Automated Updates A version mismatch can trigger 0xe00086cc. Go to the Backup Exec console . Check if there are pending Service Packs (SP) or Hotfixes .

If you are currently troubleshooting this, I can help further if you let me know: What you are using? If you recently updated or changed credentials ? If this is happening to one server or all of them ? 0xe00086cc backup exec

Error code is a VSS (Volume Shadow Copy Service) related failure. The full error message often reads:

Windows Management Instrumentation (WMI) might be blocked or corrupted on the remote server. Firewall Blocks:

If the error persists, gather logs for Veritas support: Running an outdated Remote Agent for Windows Servers

: For modern versions of Backup Exec, a trust must be established between the media server and the remote computer. : Right-click the remote server in the Backup and Restore tab and select Establish Trust WMI or Permission Blocks

: Third-party security software blocks the Backup Exec Remote Agent ( beremote.exe ) from accessing protected directories or system files.

Your AV (especially SentinelOne, CrowdStrike, or McAfee) might be holding the backup catalog files hostage. Check if there are pending Service Packs (SP) or Hotfixes

While less common, the error can also relate to credentials for specific protected resources such as SQL databases, Exchange servers, or Oracle instances. Backup Exec requires valid logon accounts with appropriate permissions to access these applications. In Oracle environments, for example, the Oracle server name and username must be added to the Backup Exec server’s list of authentication credentials.

Are there any showing up in your Windows Event Viewer? AI responses may include mistakes. Learn more Share public link

When passwords change in Active Directory, they must be manually updated inside the Backup Exec services manager. Launch the .

: The Backup Exec Service Account (BESA) may not match the System Logon Account, or it could be locked in Active Directory. : Check for locked accounts in Active Directory Users and Computers . In the Backup Exec console, use the Service Credentials tool to ensure the service account is up-to-date. Missing Trust Relationship